International customer racing support: Service around the globe

Audi Sport customer racing has been fully committed to service since 2009. In addition to modern and powerful race cars, the company offers its customers comprehensive support.

More than 130 race cars of the first-generation Audi R8 LMS are being operated around the globe, plus 55 models of the second generation for the 2016 season. To ensure high standards of fielding the proven and the new GT3 models, Audi Sport customer racing has developed a multi-stage approach to customer support.  

In Europe, Audi Sport customer racing takes care of customer support itself, while four service partners are active overseas. In Japan, Nova Engineering has been the place for customers to go since 2011. Audi Sport customer racing Asia is responsible for customers fielding the cars in the remainder of Asia. In Australia and New Zealand, the Melbourne Performance Centre is the service center. Finally, Audi Sport customer racing North America supports customers in the major North American series, plus the growing number of teams in the country’s diverse club sport scene.  

Besides these satellites, there is a second level – consisting of local support being provided by customer sport consultants from Germany. The engineers and technicians provide the teams with trackside assistance in questions concerning maintenance, setup or repairs. A third level completes the offering, as Audi Sport customer racing is present in the paddock on dedicated service levels at major racing series and prestigious single events as well.  

In the 2015 season, Audi Sport customer racing moved into its new headquarters at Audi’s Competence Center Motorsport in Neuburg where the logistics center is located as well. The parts store for the first vehicle generation, which numerous customers are continuing to field, comprises 4,943 items and is being extended to 11,213 for the new new R8 LMS.