Service Technology is an integral part of Quality Assurance in the product testing process step. It forms an important link between the retail market and Audi AG. The strengthening of technological and analytical competence is in central focus. Findings obtained here flow directly into the upstream processes, such as development and production.
Service Technology works on a global scale – with the Technical Service Center (TSC) at strategically selected locations abroad, the team can optimally take into account regional specificities.
The technical vehicle analysis is a core task of this area. The analysis methods are subject to continual optimization and further development. Effective and innovative analysis tools are today already helping to build up the analytical competence in the retail market as well as helping to offer the customer an optimum service experience.
Mobile tools for the analysis of dynamic occurrences: CAR ASYST APP
Analyzing vehicle data on the go is as easy as updating the software on a smartphone. Rapid malfunction and fault analysis without stationary measurement technology is made possible by the CAR ASYST APP which was specially developed for Audi. For example, the smartphone becomes a professional diagnostics tool for workshops.
The CAR ASYST APP receives wireless access to the vehicle via a powerful WiFi Ethernet adapter. A connection is established between the WiFi interface of the smartphone and the Ethernet port on the vehicle diagnostic connector. Communication takes place via the Diagnostics-over-Internet Protocol (DoIP). In just a few seconds, the event memory and any necessary measurement data are read out, and the app displays the corresponding values in real time.
In addition to these basic vehicle analysis functions, vehicle measurement data can be combined with smartphone sensor readings. For example, the video function of the smartphone can be used while vehicle data are logged – a practical aid during the analysis. Thanks to the fast Ethernet interface with 100 Mbit/s, the entire communication of the control units can be recorded in parallel in so-called mirror mode with no additional cabling. Both the employees of Service Technology and the workshops use the CAR ASYST APP regularly for in-situ system analyses and rapid diagnostics.
Subject to change without notice; errors and omissions excepted.