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Next step regarding “digital retail”: Around-the-clock Audi Service Station lays on ultimate customer convenience
- Digital 24-hour service terminal with simple order and payment process
- End-to-end service from drop-off to pickup
- Also serves as digital car rental station
Digitalization meets service orientation: Audi is the first carmaker to use digital service stations in the retail sector. Customers can conveniently drop off or pick up their vehicles and pay for servicing at any time, regardless of the dealership’s hours of operation. The station can also issue a replacement vehicle and process its return. Following a successful pilot at two Munich Audi dealerships, the premium brand is now rolling out 30 additional Service Stations to dealerships throughout Germany.